{"id":2448,"date":"2021-03-02T08:34:39","date_gmt":"2021-03-02T08:34:39","guid":{"rendered":"https:\/\/santhrupthimedicals.com\/?page_id=2448"},"modified":"2026-05-29T14:45:28","modified_gmt":"2026-05-29T14:45:28","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/santhrupthimedicals.com\/?page_id=2448","title":{"rendered":"Return Policy"},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600163452077{background-color: #48944b !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column css=&#8221;.vc_custom_1586249680884{padding-top: 7rem !important;padding-bottom: 6rem !important;}&#8221;][vc_custom_heading text=&#8221;Return Policy&#8221; font_container=&#8221;tag:h1|font_size:60|text_align:center|color:%23ffffff&#8221; google_fonts=&#8221;font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_column_text]<\/p>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\">At Santhrupthi Medicals, all products once purchased are considered final sale and cannot be returned or exchanged.<\/p>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\">Returns or replacements will be accepted only in the following cases:<\/p>\n<ul class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mt-0 mb-4 list-disc pl-4\">\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">The product received is damaged<\/li>\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">The product received is expired<\/li>\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">The wrong product has been delivered<\/li>\n<\/ul>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\">Customers must check the product immediately after receiving it. If there is any issue, please contact Santhrupthi Medicals as soon as possible by phone or by visiting the store physically.<\/p>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\"><strong class=\"font-semibold\">How to Report an Issue<\/strong><\/p>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\">To request a return or replacement for a damaged, expired, or wrongly delivered product, customers must contact us directly through:<\/p>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\"><strong class=\"font-semibold\">Phone:<\/strong>\u00a0+91 94496 39610<br \/>\n<strong class=\"font-semibold\">Store Visit:<\/strong>\u00a0Santhrupthi Medicals<\/p>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\">Please provide the following details while reporting the issue:<\/p>\n<ul class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mt-0 mb-4 list-disc pl-4\">\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">Order details or bill\/invoice<\/li>\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">Clear photos or proof of the damaged, expired, or wrong product<\/li>\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">Product packaging and label details<\/li>\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">Date of purchase or delivery<\/li>\n<\/ul>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\"><strong class=\"font-semibold\">Return Conditions<\/strong><\/p>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\">A return or replacement request will be accepted only after verification by Santhrupthi Medicals.<\/p>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\">The product must be:<\/p>\n<ul class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mt-0 mb-4 list-disc pl-4\">\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">Unused<\/li>\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">In original packaging<\/li>\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">With seal and labels intact, wherever applicable<\/li>\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">Reported within a reasonable time after purchase or delivery<\/li>\n<\/ul>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\">Products that are opened, used, mishandled, or damaged after delivery will not be accepted for return or replacement.<\/p>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\"><strong class=\"font-semibold\">Refund or Replacement<\/strong><\/p>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\">If the issue is verified and approved, Santhrupthi Medicals may offer a replacement, exchange, or refund, depending on product availability and the nature of the issue.<\/p>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\">Refunds, if applicable, will be processed through the original payment method or another suitable method agreed upon by Santhrupthi Medicals.<\/p>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\"><strong class=\"font-semibold\">Non-Returnable Products<\/strong><\/p>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\">Except for damaged, expired, or wrongly delivered products, no product can be returned or exchanged once purchased.<\/p>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\">This includes:<\/p>\n<ul class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mt-0 mb-4 list-disc pl-4\">\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">Ayurvedic medicines<\/li>\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">Liquid products<\/li>\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">Herbal products<\/li>\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">Personal care products<\/li>\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">Health supplements<\/li>\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">Sale or discounted products<\/li>\n<li class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal mb-1.5\">Free items or products received under offers<\/li>\n<\/ul>\n<p class=\"text-size-chat leading-[calc(var(--codex-chat-font-size)+8px)] extension:leading-normal my-2\">Customers are requested to check product details carefully before purchase or delivery acceptance.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600163452077{background-color: #48944b !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column css=&#8221;.vc_custom_1586249680884{padding-top: 7rem !important;padding-bottom: 6rem !important;}&#8221;][vc_custom_heading text=&#8221;Return Policy&#8221; font_container=&#8221;tag:h1|font_size:60|text_align:center|color:%23ffffff&#8221; google_fonts=&#8221;font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_column_text] At Santhrupthi Medicals, all products once purchased are considered final sale and cannot be returned or exchanged. Returns or replacements will be accepted only in the following cases: The product received is damaged The product [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2448","page","type-page","status-publish","hentry","wpisset-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Return Policy | Santhrupthi Medicals<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/santhrupthimedicals.com\/?page_id=2448\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return Policy | Santhrupthi Medicals\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1600163452077{background-color: #48944b !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column css=&#8221;.vc_custom_1586249680884{padding-top: 7rem !important;padding-bottom: 6rem !important;}&#8221;][vc_custom_heading text=&#8221;Return Policy&#8221; font_container=&#8221;tag:h1|font_size:60|text_align:center|color:%23ffffff&#8221; google_fonts=&#8221;font_family:Montserrat%3Aregular%2C700|font_style:400%20regular%3A400%3Anormal&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_row_inner][vc_column_inner][vc_column_text] At Santhrupthi Medicals, all products once purchased are considered final sale and cannot be returned or exchanged. 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