Privacy Policy

Santhrupthi Medicals respects your privacy and is committed to protecting the personal information shared by customers while using our website, placing orders, or contacting us.

By using our website or purchasing from Santhrupthi Medicals, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

We may collect the following information when you place an order, create an account, or contact us:

Name
Phone number
Email address
Billing and delivery address
Order details
Payment confirmation details
Any information shared by you for customer support

We do not store your debit card, credit card, UPI, net banking, or other sensitive payment details. Online payments, if available, are processed through secure third-party payment gateways.

How We Use Your Information

We use your personal information to:

Process and deliver your orders
Contact you regarding order confirmation, delivery, returns, or support
Share shipment and tracking updates
Respond to your queries, complaints, or requests
Improve our products, services, and customer experience
Comply with legal or regulatory requirements

Sharing of Information

Santhrupthi Medicals does not sell or rent your personal information to third parties.

We may share limited information only when required with:

Delivery or courier partners
Payment gateway providers
Service providers helping us operate the website or fulfil orders
Legal, regulatory, or government authorities, if required by law

Such information is shared only to the extent necessary for providing services or complying with applicable laws.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.

However, no online platform can guarantee complete security. Customers are advised to use secure devices and avoid sharing account or payment information with others.

Accuracy of Information

Customers are responsible for providing accurate contact, billing, and delivery details. Santhrupthi Medicals will not be responsible for failed delivery or communication issues caused by incorrect information provided by the customer.

If you want to update or correct your personal information, you may contact us directly.

Marketing Communication

Santhrupthi Medicals may contact you through phone, SMS, WhatsApp, or email for order-related communication, customer support, or service updates.

Promotional messages, if any, will be limited and relevant. You may contact us if you do not wish to receive such communication.

Policy Updates

Santhrupthi Medicals may update this Privacy Policy from time to time. Any changes will be posted on this page. Customers are advised to review this policy periodically.

Contact Information

For queries, complaints, or privacy-related requests, please contact:

Santhrupthi Medicals
Phone: +91 94496 39610
Email: santhrupthiayurveda@gmail.com
Address: Santhrupthi Medicals
No. 449, 13th Cross, MPM Layout, Mallathahalli, Nagarbhavi 2nd Stage,
Bengaluru – 560 056.