Return Policy

At Santhrupthi Medicals, all products once purchased are considered final sale and cannot be returned or exchanged.

Returns or replacements will be accepted only in the following cases:

• The product received is damaged
• The product received is expired
• The wrong product has been delivered

Customers must check the product immediately after receiving it. If there is any issue, please contact Santhrupthi Medicals as soon as possible by phone or by visiting the store physically.

How to Report an Issue

To request a return or replacement for a damaged, expired, or wrongly delivered product, customers must contact us directly through:

Phone: +91 94496 39610
Store Visit: Santhrupthi Medicals

Please provide the following details while reporting the issue:

• Order details or bill/invoice
• Clear photos or proof of the damaged, expired, or wrong product
• Product packaging and label details
• Date of purchase or delivery

Return Conditions

A return or replacement request will be accepted only after verification by Santhrupthi Medicals.

The product must be:

• Unused
• In original packaging
• With seal and labels intact, wherever applicable
• Reported within a reasonable time after purchase or delivery

Products that are opened, used, mishandled, or damaged after delivery will not be accepted for return or replacement.

Refund or Replacement

If the issue is verified and approved, Santhrupthi Medicals may offer a replacement, exchange, or refund, depending on product availability and the nature of the issue.

Refunds, if applicable, will be processed through the original payment method or another suitable method agreed upon by Santhrupthi Medicals.

Non-Returnable Products

Except for damaged, expired, or wrongly delivered products, no product can be returned or exchanged once purchased.

This includes:

• Ayurvedic medicines
• Liquid products
• Herbal products
• Personal care products
• Health supplements
• Sale or discounted products
• Free items or products received under offers

Customers are requested to check product details carefully before purchase or delivery acceptance.